Refund policy

We have a 90-day return policy, which means you have 90 days after the initial purchase date to request a return. You’ll also need the receipt or proof of purchase.

Initial shipping charges are non-refundable. Shipping fees for returns are the responsibility of the customer. 

To start a return, you can contact us at info@superbeing360.com. Items sent back to us without first requesting a return will not be accepted. With your request, please include some additional feedback regarding the item so we fully understand how we can improve in the future.

Returns can be sent to the following address:

Returns Department
c/o Altiiva LLC
37 Inverness Drive East, Suite 100
Englewood, CO 80112

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.